Area Supervisor

Department: Warehouse Operations

Reports to: Warehouse Manager

• Position Summary

  • The Area Supervisor is responsible for owning day-to-day SOP execution, quality, and training within a defined operational area of the warehouse. This role serves as the primary point of contact for their area during assigned shifts and is accountable for meeting all SLA, quality, and throughput expectations. The Area Supervisor focuses on supervision and coordination, gradually moving away from hands-on execution to ensure stable, scalable, repeatable operations.

• Essential Duties and Responsibilities

  • Own daily workflows, labor assignment, and execution for a specific operational area

  • Ensure all SLA, accuracy, and quality targets are met for the assigned shift

  • Monitor performance and adjust priorities in real time
    Escalate risks, blockers, or capacity issues to site leadership

  • Onboard and train associates using established SOPs and badging processes

  • Coach associates and Senior Associates to improve output and consistency

  • Reinforce accountability for SOP adherence, quality, pace, and safety

  • Ensure consistent execution of SOPs within the area

  • Identify process gaps, quality issues, or inefficiencies and flag for improvement

  • Maintain clean, organized, and audit-ready work areas

  • Coordinate with other Area Supervisors to balance labor and workflow
    Partner with Shift Supervisors during off-hours or thin coverage periods as needed
    Support special initiatives (e.g., new onboarding, Current Health focus) when assigned

• Leadership Expectations

  • Acts as the accountable owner for area-level performance

  • Maintains a steady, solutions-oriented leadership presence

  • Communicates clearly with site leadership on risks and results

  • Builds reliable, well-trained teams capable of scaling

• Qualifications

  • At least 5 years of experience in a warehouse environment

  • At least 2 years of experience in a leadership role within a warehouse setting

  • Technical competencies

    • Experience using Microsoft Excel & Word or Google Sheets & Docs

    • Comfortable independently navigating a laptop computer

• Physical Requirements

  • Ability to stand and walk for extended periods of time throughout the shift while supervising operations

  • Ability to bend, stoop, kneel, crouch, or reach as required to observe workstations or demonstrate procedures

  • Ability to lift up to 50lbs as needed

Department

Warehouse Operations

Locations

PHL