Position Summary
- The Shift Lead (PHI – Afternoon/Evening) is responsible for supporting daily warehouse operations through a hybrid leadership structure. From 12–5pm, this role functions as an Area Manager, working directly with the PHI Warehouse Lead to manage workflows, oversee specific operational areas, and execute hands-on tasks. From 5–8pm, this role becomes the Acting Warehouse Lead, serving as the primary authority in the warehouse and ensuring all end-of-day responsibilities are achieved.
- The Shift Lead plays a key developmental role within the warehouse leadership team and serves as the second-in-command to the PHI Warehouse Lead. This position is essential to maintaining continuity, quality, throughput, and accountability across the afternoon and evening hours.

Essential Duties and Responsibilities
- 12–5pm | Area Manager Responsibilities

Work closely with the PHI Warehouse Lead to prioritize and manage daily workflows across assigned operational areas.
Execute hands-on warehouse tasks including receiving, putaway, picking, packing, inventory control, replenishment, and cycle counts.
Support “Get to Zero” by ensuring all orders, returns, and refurbishments are completed and products are in their designated locations by the end of the day.
Assist in coordinating inbound and outbound logistics to ensure timely processing of deliveries and returns.
Monitor accuracy, throughput, and SLA adherence within assigned areas, addressing issues promptly.
Maintain an organized, safe warehouse environment, ensuring all items—including RTM materials—are correctly logged and stored.
Resolve operational roadblocks quickly and escalate when needed.
Identify process gaps and contribute to continuous improvement initiatives led by the Warehouse Lead.

Serve as the primary on-site authority over warehouse operations during evening hours.
Direct team members to complete remaining orders, returns, and quality checks to ensure end-of-day “Get to Zero” goals.
Manage area workflows, task assignments, and resource allocation to maintain operational momentum.
Oversee adherence to SOPs, quality standards, and safety requirements across all activities.
Address and resolve escalations, operational exceptions, and workflow bottlenecks in real time.
Ensure accurate documentation, QC procedures, and compliance with established processes.
Provide end-of-day reporting and handoff notes to the PHI Warehouse Lead and next-day leadership.
Serve as the evening escalation point for cross-functional partners (Support, Procurement, Engineering, Accounts) as necessary.

Qualifications

Ensure consistent adherence to SOPs across all shifts, modeling best-practice behaviors for associates.
Assist in identifying opportunities to improve quality, accuracy, and efficiency across warehouse processes.
Monitor and document QC activities and ensure corrective actions are implemented appropriately.
Participate in projects aimed at improving KPIs such as accuracy, throughput, SLA performance, and inventory integrity.

Physical Requirements

Able to lift up to 50lbs
Able to stand for long periods of time with frequent movement around various warehouse locations