Head of Customer Success
Impilo
This job is no longer accepting applications
See open jobs at Impilo.See open jobs similar to "Head of Customer Success" One Way Ventures.Role:
- Head of Account Management
- Full Time
- In-office work
Job Responsibilities
Create and manage Account Managemnet Team & Processes
- Create standard customer playbooks and processes
- Manage team and growth accounts
Account Management & Revenue Growth
- Oversee a portfolio of clients, managing high-level client relationships, and developing strategies to support client goals
- Manage project plans and schedules, working with tech and product teams
- Execute all aspects of programs, working with our community team to find appropriate but effective ways to educate and engage
- Conduct web-based and in-person meetings
- Actively identify opportunities to grow our revenue with current client accounts, and lead new program proposals
- Support client services account leads to ensure broad understanding of the client’s business, goals, and point of view
- Act with a dogged nature and over deliver for our customers
New Client Sales & Development
- Identify and translate opportunities for new and existing clients into actionable strategies and profitable efforts for the company
- Develop program proposals and participate in new sponsor sales meetings
- Brainstorm new program ideas
Skills Needed
- Attention to detail
- Willingness to learn
- Able to follow instructions & ask questions
- Google Docs / Spreadsheets
- Able to interact with customers on daily basis
- Able to do consultative sales
About Impilo
Impilo provides logistic and data solutions for healthcare companies and providers to scale their remote patient monitoring programs. Through our platform companies can ship smart at-home medical devices to patients and manage patient data with live medical readings. Our logistics services include device procurement, warehousing, customizable direct-to patient shipping, and device refurbishment.
Impilo office & warehouse are based in Bridesburg, Philadelphia, Pennsylvania & Phoenix, Arizona
www.impilo.health
This job is no longer accepting applications
See open jobs at Impilo.See open jobs similar to "Head of Customer Success" One Way Ventures.