Portfolio Company Jobs


Head of Customer Success



Customer Service, Sales & Business Development
Philadelphia, PA, USA
Posted on Saturday, February 3, 2024


  • Head of Account Management
  • Full Time
  • In-office work

Job Responsibilities

Create and manage Account Managemnet Team & Processes

  • Create standard customer playbooks and processes
  • Manage team and growth accounts

Account Management & Revenue Growth

  • Oversee a portfolio of clients, managing high-level client relationships, and developing strategies to support client goals
  • Manage project plans and schedules, working with tech and product teams
  • Execute all aspects of programs, working with our community team to find appropriate but effective ways to educate and engage
  • Conduct web-based and in-person meetings
  • Actively identify opportunities to grow our revenue with current client accounts, and lead new program proposals
  • Support client services account leads to ensure broad understanding of the client’s business, goals, and point of view
  • Act with a dogged nature and over deliver for our customers

New Client Sales & Development

  • Identify and translate opportunities for new and existing clients into actionable strategies and profitable efforts for the company
  • Develop program proposals and participate in new sponsor sales meetings
  • Brainstorm new program ideas

Skills Needed

  • Attention to detail
  • Willingness to learn
  • Able to follow instructions & ask questions
  • Google Docs / Spreadsheets
  • Able to interact with customers on daily basis
  • Able to do consultative sales

About Impilo

Impilo provides logistic and data solutions for healthcare companies and providers to scale their remote patient monitoring programs. Through our platform companies can ship smart at-home medical devices to patients and manage patient data with live medical readings. Our logistics services include device procurement, warehousing, customizable direct-to patient shipping, and device refurbishment.

Impilo office & warehouse are based in Bridesburg, Philadelphia, Pennsylvania & Phoenix, Arizona