We are seeking a highly motivated student for Software Support to join our dynamic team. As a Software Support Engineer, you will play a crucial role in assisting our clients with technical issues related to our software products. Your primary responsibility will be to provide exceptional customer support, ensuring their satisfaction and successful resolution of software-related challenges.

Responsibilities:

Customer Support: Serve as the first point of technical support for clients seeking technical assistance via email, phone, or ticketing system during the afternoon and night hours. Offer timely and professional responses to address their issues and queries
Troubleshooting: Analyze and diagnose software issues reported by customers and propose effective solutions to resolve problems.
Issue Resolution: Collaborate with the development teams to address complex software bugs and errors. Follow through with customers to ensure successful resolution
Knowledge Base: Contribute to the creation and maintenance of a comprehensive knowledge base to facilitate customer self-help and streamline the support process.
Documentation: Accurately document and track support requests, solutions provided,
Escalation Management: Manage escalated cases, escalating to Software teams as necessary
Product Improvement: Actively provide feedback to the product development team regarding common customer issues and suggestions for software enhancements.

Requirements:

Student in Computer Science, Information Technology, or a related field.
Ability to work 2-3 afternoon/evening shifts per week 16:00-01:00 am
Strong understanding of computer & software systems
Familiarity with programming languages and databases, Linux, Bash, SQL
Familiarity with Docker and Kubernetes - an advantage
Demonstrated analytical and problem-solving capabilities
Exceptional interpersonal skills with the ability to communicate technical concepts to non-technical users effectively.
A high level of English is required - the job involves communicating with foreign parties via email and telephone