At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

• Transparency First: We make everything visible so that everyone can operate better
• Always strive to make things simpler
• We are One Team, we have each other's backs
• Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As a Renewals Operations Intern, you will assist the Customer Success Operations team and leaders with supporting renewals, performing renewal administration tasks, and maintaining accurate customer data. This internship is ideal for someone who has completed their studies or is in their final year and wants hands-on experience in SaaS operations, data auditing, and reporting.

Our Ideal Candidate Has:

Must-Haves:

• Completed Bachelor’s studies or in the final year of a degree in Business, Economics, Data Analytics, Information Systems, or a related field.
• English Advanced / Working Proficiency (both written and spoken).
• Strong attention to detail and commitment to accuracy.
• Proficiency in Excel, Google Sheets, or similar tools.
• Analytical mindset and problem-solving skills.
• Comfortable working collaboratively in a fast-paced environment.
• Strong organizational skills and ability to manage multiple small tasks.

Nice-to-Haves:

• Familiarity with CRM systems (e.g., Salesforce) or reporting tools (Sigma, Tableau, Power BI).
• Coursework or experience in data analysis, revenue operations, or business processes.
• Basic understanding of SaaS metrics like ARR, renewals, and churn.
• Interest in improving processes and learning about SaaS operations.

What You’ll Be Doing:

Support Renewals Operations:

• Assist in tracking renewal timelines and statuses.
• Support the preparation of reports and dashboards in Excel or internal tools.
• Work with Account Managers and leaders to gather missing information and ensure renewals are accurately reflected.

Support Data Accuracy & Auditing:

• Help audit customer Service Contracts and Opportunities in Salesforce to identify inconsistencies.
• Report discrepancies related to upsells, downsells, missed billing, or unreported churn.
• Assist in keeping ARR reporting accurate with guidance from the team.
  
  

What does Tive offer?

• A chance to join what may very well turn out to be the most important company in your career.
• The autonomy and resources to build what you know how to build.
• Work with a committed global team that have each others back.
• Office-based or hybrid options. Your choice.
• Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
  
  

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.