At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.

We believe (and live!) four core values:

Transparency First: We make everything visible so that everyone can operate better
Always strive to make things simpler
We are One Team, we have each other's backs
Relentless iteration to optimize and improve

Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.

As the Manager of Account Management for EMEA, you will lead and coach a team of Account Managers, ensuring they effectively manage complex and strategic accounts across the region. You'll define strategies to achieve customer goals, drive revenue growth, and unlock new opportunities. By mentoring your team, you’ll inspire them to see the purpose behind their work, embrace best practices, and enhance efficiency. Acting as a customer advocate, you’ll collaborate with stakeholders to align strategies and deliver exceptional results. Through your leadership, you’ll foster team excellence, build succession plans, and amplify the team’s overall impact.

Our ideal candidate has:

Must Haves:

Proven experience hiring, onboarding, and coaching high-performing teams.
Demonstrated ability to inspire, guide, and manage geographically distributed teams.
Skilled in defining strategies to achieve customer goals and revenue targets.
Solutions-oriented mindset with a focus on customer service and a can-do attitude.
3+ years in management roles, preferably in B2B, SaaS, logistics, freight forwarding, or perishables transportation and at least 5-6 years in Account Management or Customer Success roles.

Nice to have:

Strong ability to foster leadership within the team, through coaching and mentorship.
Proven track record of achieving measurable results, including year-over-year revenue growth, retention rates, and operational metrics.
Demonstrated success in collaborating with sales, product, customer support, and peer leaders to establish joint goals and strategies.
Success in optimizing products and services to meet client needs and improve satisfaction.
Skilled in executing on Account Management playbooks for conversion, upsell, churn prevention, and renewals.
Passion for leveraging data to derive insights and inform decision-making.
Bachelor's degree in a related field.

What you’ll be doing:

Hire, onboard, lead, and coach a team of Key Account Managers tasked with managing complex and/or strategically important accounts to successfully retain and grow their book of business.
Define the right team structure and overall strategy to deliver customer goals and achieve inputs and revenue targets.
Act as an advocate of the customer, strategically influencing multiple external and internal stakeholders to help customers achieve their goals.
Executing on the Account Management playbook, detailing strategies to convert, upsell, prevent churn, and renew sales agreements.
Identify revenue gaps/opportunities and define and drive adoption of strategies to unlock and improve them.
Define and drive the team’s excellence standards and ensure the adoption of best practices.
Actively build succession plans, grow leaders, and contribute to new organizational design proposals.
Effectively force multiply to amplify team impact.
Participate in cross-organizational initiatives and business priorities that contribute towards departmental goals.

What does Tive offer?

A chance to join what may very well turn out to be the most important company in your career.
The autonomy and resources to build what you know how to build.
Work with a committed global team that have each others back.
Office based or hybrid options. Your choice.
Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.

We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.