IT Support Specialist
Tive
This job is no longer accepting applications
See open jobs at Tive.See open jobs similar to "IT Support Specialist" One Way Ventures.IT, Customer Service
Prishtina
Posted 6+ months ago
At Tive, we imagine a fully-transparent world in which everything and everyone is connected. We innovate beyond what the world thought possible—so what people hold near and dear arrives on time and in full.
We believe (and live!) four core values:
Transparency First: We make everything visible so that everyone can operate better
Always strive to make things simpler
We are One Team, we have each other's backs
Relentless iteration to optimize and improve
Whether shipped by road, rail, ocean, or air, Tive reduces shipment delays, minimizes rejected loads, and decreases theft, damage, and spoilage. Our customers count on Tive to ensure that their shipments are delivered on time and in full—because every shipment matters.
As an IT Support Specialist based out of the Prishtina office, you will play a critical role being one of the first points of contact supporting the Tive team. The role will work with the IT Manager and IT Support team, who are based out of the Boston and Prishtina office. The role requires working an 8-hour shift within the time frame of 10 am to 10 pm CET, with specific hours to be agreed upon with the candidate.
Our ideal candidate must have:
- 2 or more years of experience working in the IT field at a business or organization.
- General knowledge of technologies including cybersecurity, cloud infrastructure, networking, cloud storage, collaboration tools, service desk, etc.
- Experience configuring and working in cloud-based business systems, such as G Suite, Slack, Jira, Salesforce, Zoom, etc.
- Ability to work in a fast-paced environment, have problem-solving skills and troubleshooting abilities
- Excellent verbal/written communication and interpersonal skills.
Nice to haves:
- Experience with identity service providers such as JumpCloud, Okta, or OneLogin.
- Experience with password manager solutions such as Keeper or LastPass.
- Experience supporting Ubiquiti networking devices (firewalls, switches, and wireless access points)
- Familiarity with SOC 2 and ISO 27001 compliance and auditing (Vanta).
- Familiarity with software deployment and patch management from an MDM
- Any IT certifications such as A+, Network+, Microsoft, Cisco, etc.
What you’ll be doing:
- Supporting Tive employees as a technical resource and assisting whenever our help is needed
- Buying laptops and equipment for the Kosovo office through various resellers we use in Kosovo
- Onboarding and offboarding employees, such as setting up accounts and laptops, and laptop retrieval
- Resolving IT requests submitted by employees through our service desk portal
- Working on projects to improve the technical infrastructure at Tive
- Maintaining security policies and practices Tive employees should be adhering to
- Documenting IT practices by creating knowledge base/how-to pages for future use
Additional need to know information:
- Ability to work with remote employees in other time zones outside of CET.
- The role requires working an 8-hour shift within the time frame of 10 am to 10 pm CET, with specific hours to be agreed upon with the candidate.
- The role is expected to work physically in the Kosovo office, and occasionally working remote
What does Tive offer?
- A chance to join what may very well turn out to be the most important company in your career.
- The autonomy and resources to build what you know how to build.
- Work with a committed global team that have each others back.
- Office-based or hybrid options. Your choice.
- Competitive equity to ensure all of our employees have a sense of ownership in the long-term success of Tive’s growth.
We celebrate diversity, and consider it key to our success as both a team and a company. We are proud to be an equal-opportunity employer, and we are committed to creating an inclusive environment of mutual respect for all employees.
This job is no longer accepting applications
See open jobs at Tive.See open jobs similar to "IT Support Specialist" One Way Ventures.