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Customer Service Parking Advisors

Superpedestrian

Superpedestrian

Customer Service
Istanbul, İstanbul, Turkey
Posted on Wednesday, September 13, 2023
Superpedestrian is engineering the future of micromobility. The Superpedestrian team is composed of some of the most talented operations specialists, policy managers, designers and engineers, all focused on transforming the future urban mobility. Our scooters, called LINK, were designed to prioritize safety from the inside out, and our Superpedestrian team is dedicated to building meaningful local and city partnerships across the world. Join us!
Superpedestrian is seeking a Turkey-based Parking Infraction Advisor to join our growing Customer Support team. This person will assist in Superpedestrian’s mission to ensure every ride from beginning to end is a good one.
The ideal candidate will be able to quickly learn new processes and systems. Candidates should be able to perform functions with a high degree of accuracy and productivity.
The ideal candidate is a digital native comfortable in a fast paced startup environment. Having a passion for micro-mobility solutions and its future is a plus! We are looking to hire immediately in all shifts. This role requires availability to work weekends and flexibility in shift start time.

What you'll do:

  • Respond to and complete all tasks assigned in a timely and accurate manner
  • Work within multiple systems to validate reports of violations
  • Communicate violations as required through appropriate channels
  • Ensure all records are updated and maintained
  • Follow procedural guidelines
  • Other duties as assigned

What we’re looking for:

  • Strong attention to detail
  • Skilled in both written and verbal communication
  • Excellent time management skills
  • Task oriented and goal focused
  • Comfortable with learning new systems and technical environments quickly
Superpedestrian actively encourages applicants of all backgrounds. If you think you meet most of the requirements, but not every single point on the job description, please apply! We’d love to have a chat and see if you'd be a great addition to our team.