Role overview

As an account manager, you work in a space dedicated to ensuring the success and satisfaction of our users. They will assist in the entire relationship with their assigned customers and see to their onboarding, implementation, training, adoption, retention, and satisfaction.

Responsibilities

• Serving as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both.
• Reviewing customer journeys to help them overcome issues and achieve their goals while consistently receiving the necessary attention and support.
• Implementing strategies to expand accounts, increase retention, solve issues and drive satisfaction for customers.
• Offering product solutions to customers’ pain points and finding opportunities to expand the business by maintaining healthy customer relationships.
• Serving as trusted and strategic advisor to customers in order to accurately forecast their needs and provide the best solutions and/or suggest product features.
• Efficiently and regularly checking in with customers to ensure they are consistently engaging with Qashio’s features and solutions and keeping such benefits top of mind.

Qualifications

• 2+ years of experience in customer success, account management, product management or a strategic consulting organisation ideally with knowledge of a B2B SaaS
• Strong skills in verbal and written communications, strategic planning and project management
• Experience using customer success software, CRM software and Microsoft Office and Google Workspace suites
• A bachelor’s or postgraduate degree in business or related fields would be a plus
• Relationship management skills and a can-do attitude when presented with challenges
• Passion for tech specifically FinTech (ideal)