Portfolio Company Jobs


People Operations Associate



People & HR, Operations
Mexico City, Mexico
Posted on Tuesday, March 26, 2024

Nuvocargo is reinventing the $2 trillion freight forwarding industry. We are a digital-first freight forwarder using a mix of technology and exceptional service to help companies seamlessly move products across the Americas, starting with the biggest trade lane in the world: Mexico <-> USA cross-border trucking. We are excited to announce that in June 2023 Nuvocargo has raised a $36.5M Series B round led by QED investors at a valuation north of $250M, more than 40 percent higher than our valuation in December 2021

The opportunity for you:

As a People Operations Associate, you will spearhead the transformation of People Operations at Nuvocargo, elevating it to new heights. Working within a multicultural team, this is a pivotal opportunity to drive the company's success and shape its future trajectory.

What you'll do in a typical week:

  • Manage end-to-end onboarding process, from facilitating content and coordinating with hiring managers to ensuring documentation completion and addressing new hires’ inquiries.
  • Effectively oversee and manage payroll processes, guaranteeing accuracy, compliance, and timely disbursement of compensation to employees.
  • Facilitate performance management, employee relations, and People initiatives, ensuring alignment with company-wide goals and fostering a culture of adaptability and inclusivity.
  • Collaborate closely with Nuvocargo leaders to understand strategic goals, talent needs, and challenges while providing People guidance and support to foster a positive work environment.
  • Develop employee benefits, initiatives, policies, engagement, and performance management projects.
  • Review and enhance People Operations processes, proactively addressing common challenges faced in operations and seeking ways to improve accuracy, efficiency, and effectiveness.
  • Maintain and update employee files, ensuring all required documents are complete and up-to-date, and conduct regular reports and analyses to track trends and ensure compliance.
  • Address employee inquiries submitted via the People Helpdesk with accurate information within the defined SLAs.

What you know:

  • You have 3 to 5 years of Human Resources experience in a startup or another fast-paced environment.
  • Degree in Human Resources, Administration, Psychology or related field
  • Experience in building and streamlining processes
  • Experience in leading and collaborating on projects.

Who you are:

  • You speak both English & Spanish. For this particular role at Nuvocargo, switching between English & Spanish will be part of your daily activities.
  • You have empathy across cultures. Nuvocargo's culture lives at the intersection of Silicon Valley, the logistics industry, the USA, and Latin America. You have the unique ability to communicate with teams from different work cultures and geographies feel like this is the place where they will do their life's greatest work.
  • You move with speed. You move incredibly fast, making decisions and overcoming obstacles with speed. You are nimble and help solve problems for your teams who are on the frontlines with decisiveness and empathy.
  • You are both a great communicator and listener. You are great at synthesizing inputs from different sources; you speak and write clearly, concisely, and with a structure that gets everyone on the same page when things feel messy.
  • You are low ego. Collaboration is your best method. You don’t care or remember who came up with the best idea. Sales leaders, carrier reps, operations reps, shippers, and carriers all love working with you because you make them all feel heard and you’re able to find a middle ground in dissenting opinions.
  • You find joy in excellence. You love doing things the right way, and are always looking for both incremental and critical ways to improve your work, your team, and your processes.
  • You are disciplined and organized. You have a proven ability to balance multiple priorities effectively & meet deadlines. Your best weapons are organization, accuracy, and attention to detail.

What we offer:

  • A unique & fun culture at the intersection of the freight and technology industries as well as between the USA and Latin American work cultures.
  • Above market salary, benefits, and a robust employee stock ownership program to make you an owner and partner of the business.
  • Remote-first location strategy and allows you to work from wherever. Hybrid office / work from home model that allows for flexibility and collaboration time in our Polanco / New York City office. Beautiful modern Polanco office space that is perfect for collaboration.
  • A chance to join the ground floor of a well-funded, fast-growing startup that is modernizing a trillion dollar industry critical to the global economy.

Nuvocargo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

More about Nuvocargo:

International logistics is the multi-trillion dollar connective tissue of the world economy, but it's been slow to leverage the power of technology; it's finally going digital, and Nuvocargo is playing a big role in driving this historic shift.

We believe that true expertise in logistics cannot be automated and is incredibly valuable; however, we think software and technology can give logistics professionals superpowers to help provide shippers with the best service, and make everyone's lives easier.

We're growing quickly, and are backed by some of the world's best investors from both Silicon Valley and Latin America such as Tiger Global Management, The Flexport Fund, QED (founders of $60B+ Capital One), NFX (Silicon Valley fund with $10bn in exits), the founders of Nubank ($30B+), Loft ($3B+), Ramp ($2B+), and Rappi ($5B+), Y Combinator (~1% acceptance rate, created $300bn worth of startups), and angels who have built, excited, or currently sit on the board of companies worth over $100 billion.

We will be using the funds of the round to keep investing in Nuvo OS, expanding to serve all major border crossings, and ramp up our business development efforts to specifically help US-based brands simplify their US/MX OTR cross-border freight supply chains. We will also keep investing in scaling up our existing products: Freight, QuickPay, and Customs, with the funds of this round; just a few months ago, we announced our Customs product which is helping shippers centralize both Freight & Customs and resulting in an average of 33% faster border crossings, reducing vendor management, and giving clients deeper visibility at the border.

Read more about us here: www.nuvocargo.com/about and feel free to reach out with any questions.

We look forward to working with you!