At Machinery Partner, we are revolutionizing the industrial machinery market, empowering businesses to finance and acquire the equipment they need to grow, while enabling factories to sell high-value machinery seamlessly online. We help buyers and sellers of heavy equipment grow with the technology and expertise to match their needs. Starting with the $24B U.S. recycling market, we’re reshaping how businesses connect, transact, and thrive, providing the technology and expertise that drive meaningful impact.

Join us to be part of something big—where your work fuels innovation and builds the future of the heavy industrial world.

About this Opportunity:

As the Machine Specialist, you'll own customer experience, driving customer satisfaction and revenue through referrals and machine sales. You'll leverage your machine expertise with process and technology to scale the business. You're part of a high-performing, tactical team that has a culture of collaboration and integrity.

Job Responsibilities:

In-Field:

Delight the customer with a seamless machine delivery experience
Demonstrate machine expertise by supporting equipment in the field in front of customers, even if it's your first time seeing it in person
Support contracted Service Technicians in the field
Communicate effectively using common industry verbiage - "Know the lingo"

Office Responsibilities:

Advocate and share learnings across the company
Support calls during regular working hours, nights, and weekends
Support machines remotely through use of manuals, photos, diagrams and schematics
Use data to identify trends and proactively fix issues
Build out support materials to assist with onsite repair procedures

Machine Responsibilities:

Study and become familiar with a large set of machines across many industries
Identify parts using photos, manuals, parts portals and customer descriptions
Be technically inclined - Use manuals, photos, diagrams and schematics to understand the machines that you sell

Requirements:

Travel Expectations: Minimum of 50%, flexing with volume demands
5+ years of heavy equipment experience. Bachelor's degree from technical university or apprenticeship will be taken into consideration in addition to work experience
Individual has basic job site safety understanding

To Be Successful:

Good mechanical aptitude and the desire to learn
Work in a high stress environment while maintaining great attention to detail
Have a positive attitude in a tough environment. Step out of the daily grind and see the bigger picture, lean on your team for support
Communicate effectively using common industry verbiage

Benefits & Perks

Hybrid or Remote work environment
Stock Options / Internal Equity
4 weeks PTO
Fully covered Medical, Dental and Vision

EEO Statement

Machinery Partner is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.