About Lynk:

Lynk is the world leader of the newly created category of satellite-direct-to-standard-phone (sat2phone) that many analysts say will grow to become the largest business category in the satellite industry. Lynk is the only patented, proven, commercially-licensed and operational sat2phone company in the world. Lynk is looking for a Technical Account Manager - Africa who will support rolling out Lynk’s services to our MNO partners in Africa.

Job Summary:

This is a customer-facing role that requires interactions with Lynk’s MNO partners on a daily basis and requires frequent travel to Lynk’s MNO partners’ offices in many countries in Africa as well as traveling to rural and remote areas of those countries to demonstrate Lynk’s technology to MNOs in the region.

Core Responsibilities:

• Job #1 is intensive focus on constantly improving the experience of end-user customers

• Serve as a voice of end-user customers and our MNO partners inside of Lynk

• Own the implementation process with Lynk’s MNO partners in the region

• Work closely with Business Development and technical teams to develop and maintain relationships with MNOs

• Gather and document technical and business implementation requirements from Lynk’s MNO partners in the region

• Partner with Lynk’s technical and product teams at Lynk HQ to implement the service

• Manage test plans for Lynk service and troubleshoot as needed

• Test and demonstrate the Lynk service in select countries as required

• Monitor customer-reported issues, perform root cause analysis, and develop test methods to constantly improve overall customer satisfaction

• 50-75% travel is expected

Qualifications:

• A BSc in an Engineering field (Telecommunications, IT, Computer science) preferred

• At least 3 years experience in customer facing roles is required

• Technical experience in RF or roaming products is highly desirable

• Knowledge of various messaging protocols such as SMS, USSD, RCS desired

• Must be able to communicate effectively and convincingly with all areas of the company - technical and non-technical — as well as with external parties

• Understanding of GSM, LTE and 5G RF and Core technologies is a strong plus

• Employees at all levels are expected to own the customer experience — to think and act in ways that put our customers first, give them seamless experience, and make them promoters of our products and services

Job Location:

Africa