Job Summary:

This is a customer-facing role that requires interactions with Lynk’s MNO partners on a daily basis and requires frequent travel to Lynk’s MNO partners’ offices in many countries in Asia-Pacific as well as traveling to rural and remote areas of those countries to demonstrate Lynk’s technology to MNOs in the region.

Core Responsibilities:

• Job #1 is intensive focus on constantly improving the experience of end-user customers
• Serve as a voice of end-user customers and our MNO partners inside of Lynk
• Own the implementation process with Lynk’s MNO partners in the region
• Work closely with Business Development and technical teams to develop and maintain relationships with MNOs
• Gather and document technical and business implementation requirements from Lynk’s MNO partners in the region
• Partner with Lynk’s technical and product teams at Lynk HQ to implement the service
• Manage test plans for Lynk service and troubleshoot as needed
• Test and demonstrate the Lynk service in select countries as required
• Monitor customer-reported issues, perform root cause analysis, and develop test methods to constantly improve overall customer satisfaction
• 50-75% travel is expected

Qualifications:

• A BSc in an Engineering field (Telecommunications, IT, Computer science) preferred
• At least 3 years experience in customer facing roles is required
• Must be able to communicate effectively and convincingly with all areas of the company — technical and non-technical — as well as with external parties
• Technical experience in RF or roaming products is highly desirable
• Knowledge of various messaging protocols such as SMS, USSD, RCS desired
• Understanding of GSM, LTE and 5G RF and Core technologies is a strong plus
• Employees at all levels are expected to own the customer experience — to think and act in ways that put our customers first, give them seamless experience, and make them promoters of our products and services