Site Merchandising Coordinator
Lovepop
Sales & Business Development
Da Nang, Hải Châu, Da Nang, Vietnam
Posted on Nov 5, 2024
About Lovepop
Lovepop is on a mission to create one billion magical moments. We combine art x engineering to create the most magical paper art cards & gifts. Featured on Shark Tank in 2015, Lovepop has become one of the top 10 Shark Tank investments in lifetime revenue. Lovepop consistently ranks in the top Google results for cards online, enjoys 18% national brand awareness, and has helped its customers create over 50 million magical moments. Our vision is to be the #1 online card destination for cards and we are building the team of A+ talent that will take us there.
Accountabilities
- Run day-to-day operations of Lovepop.com site merchandising, including Home Page content updates, product setup and listing optimizations, collection page optimizations, and overall site content updates.
- Partner with Merchandising, Marketing, Digital Product, Engineering, Copy, and Creative Services teams to ensure timely product launches, key seasonal events, and tentpole campaigns.
- Collaborate with the Merchandising, growth, SEO, and lifecycle teams to identify opportunities to increase engagement and conversions through curated collections and occasion-focused themes.
- Refine sort orders, filters, and navigation on category pages to streamline the customer journey and maximize conversion.
- Coordinate with Marketing, CRM, and Media teams to align merchandising strategies with broader brand initiatives.
- Support the execution of promotions, and markdown events for all promotional campaigns and evergreen offers.
- Daily/weekly and monthly reporting and performance updates to key stakeholders and leadership teams.
- Own analysis and reporting for site and product feedback from customers and work with digital product, merchandising, happiness, and marketing teams to ensure all customer pain points are addressed timely manner.
Qualifications
- Minimum of 2+ years of experience in site merchandising or DTC e-commerce. Merchandising, buying, and planning experience is a plus.
- Expertise in web analytic tools: Google Analytics. Experience with Edited, Quantum Metrics, (heatmapping) Clarity, Heap, SFCC reporting is a plus.
- Tech fluidity: Salesforce Commerce Cloud (or similar CMS), PIM management.
- Proficient Excel skills are critical: Lookups, Pivots, Index Match, etc. Functional in other Microsoft applications (Power BI, PowerPoint, Word, SharePoint) and PM software (Asana, Confluence, Jira, Monday, etc.).
- Excellent communication and presentation skills.
- Excellent organizational skills and advanced project management skills.
- Ability to multi-task and shift priorities while independently managing timelines.
- Bachelor’s degree from an accredited four-year college or university.
- Fluent written and verbal communication in English
Lovepop Values
Engineering: Curiosity to discover how the world works
Hunger: Desire to take on more than is expected
Magic: Delivering unexpected experiences
Connection: Building relationships with each other