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Lead Home Merchandise Analyst (Sales Support)

Lily AI

Lily AI

IT, Customer Service, Sales & Business Development
Remote
Posted on Thursday, August 31, 2023

About Lily AI:

Lily AI is a female-founded retail AI company empowering retailers and brands by bridging the gap between merchant-speak and customer-speak. Leveraging computer vision, natural language processing, machine learning, and vertical-specific large language models (LLMs), Lily AI enhances customer shopping experiences by injecting consumer-centric language throughout the retail technology ecosystem. Interoperable with leading eCommerce platforms, Lily AI maximizes existing tech investments to deliver upwards of 9-figure revenue lift through improved product attribution, enhanced discovery, and higher customer conversion. Learn more at www.lily.ai.

Overview:

We are looking for a Lead Home Merchandise Analyst (Sales Support) to join our Domain Experts styling team! This role is key to offering our prospective partners an exceptional experience and first look into our product offerings. This is a unique opportunity for you to shape the future of personalization & contribute to products built on a shopper’s emotional context.

In this role, you will:

  • Lead small teams in objectives and key results for sales support to ensure all account collateral for Home domain products are attributed
  • Partner closely with Sales teams and Account Executives to assist with product demos and provide expert home knowledge and assistance during prospective customer calls
  • Perform quality assurance on account data pre and post project delivery
  • Stay informed on our remote teams’ data auditing performance through feedback and accuracy iterations
  • Help develop and expand our current Home taxonomy
  • Analyze and identify patterns and trends within large data sets
  • Help to train and improve our our machine learning models by evaluating automation and interpreting data to extract actionable insights
  • Ability to provide constructive feedback to our engineers on tooling and processes for more efficient labeling, and to improve data quality
  • Have an opportunity to join our Core Trends Team to identify Home trends across the industry
  • Have an opportunity to Research & Develop new Home categories and cross train into new and existing verticals
  • Help scale the Domain Experts department by meeting prospective industry talent
  • Mentor department teammates to develop industry niche skills
  • Mentor and develop teammates in various areas of Home category training, supporting sales teams and prospective account management.
  • Learn and retain Lily’s dictionary of Home merchandise attributes to quickly become a Home product expert and category owner

What we consider critical for the role:

Skills

  • 3+ years experience in the Home industry required (such as home furnishings, interior design, consultation, department retail or ecommerce)
  • Experience in image or data labeling and analysis preferred
  • Ability to share expert knowledge and research skills about specific Home products, current trends, brands, and retailers
  • Well versed in Home & Styling terminology required (Passion for home!)
  • Empathy for the online consumer - insights to improve the shopper experience to guide your decision making
  • Ability to maintain sharp focus, even with repetitive tasks for long periods of time
  • Tech savvy - knowledgeable and very comfortable in G Suite or MS Office. A quick learner for new PM software, UIs, platforms, and tools. You can follow technical concepts and digest lots of information
  • Meticulous: Careful and attentive to detail, spots discrepancies and errors quickly

GSD, Innovation & Impact

  • Ability to implement processes while quickly streamlining new approaches for efficiency
  • Eagerness to support multiple parallel projects and teams, and accepting reprioritization
  • Strong organization skills or administrative functions such as managing reports, databases, training material, and trackers
  • A high sense of self-direction and motivation to deliver high-quality work under pressure
  • Comfortable working in a highly collaborative, dynamic startup atmosphere with all levels and expertise
  • Curiosity, not afraid to seek help or ask questions in order to grasp the ‘why’ behind processes
  • Eagerness to learn in and out of your expertise
  • You are a proactive problem solver across teams and offer up short and long-term solutions before raising issues. Follow-through and integrity is important to you
  • Creativity when facing limitations. You are highly resourceful especially at times when resources become thin

Communication, Teamwork, & Leadership

  • Experience driving and executing projects from A-Z while addressing issues and risks to the right point persons
  • Experience in guiding small teams with limited direction towards goals, using planning and delegating skills, productivity tracking, concise feedback, and success metrics
  • High engagement during meetings, demonstrating presence to brainstorm, problem solve, and listen to all ideas
  • Excellent written and visual communication skills to reach diverse audiences. (ie: customer-facing visuals, SOPs, project scopes, etc)
  • Active listening skills and not afraid to question assumptions and get up-front clarification on projects and tasks
  • Experience in looping in key stakeholder and providing project snapshots
  • Develop trust to lean on your colleagues
  • Courage to bring in your personal leadership style and teamwork styles
  • Verbal and visual communication skills to enrich the remote work experience for all team meetings and reach resolutions
  • Ability to receive, retain, and grow from in-depth team feedback while providing constructive feedback on a daily basis to peers
  • Autonomy and adaptability to changing or competing timelines and priorities
  • A confident voice to represent the Home Domain Team

Nice to have:

  • Willing to travel occasionally to the California Bay Area for team off-sites, workshops, or business reviews.
  • Previous remote work experience

Hours of Operation

  • Monday through Friday, 8 hours Pacific Standard Time
  • Opportunities for overtime

Currently, we are hiring from the following states—(candidates must be in current residence or open to relocating):

  • California ● Florida ● Georgia ● Illinois ● Massachusetts ● Minnesota ● Nevada ● New Jersey ● New York ● North Carolina ● Rhode Island● Tennessee ● Texas ● Virginia ● Washington ● Utah

Compensation:

Compensation is competitive and will be determined based on a combination of experience, seniority, internal, external equity and location. For some context: this position in the US would pay between $23-$29/hour USD, depending on experience and seniority. In other regions, compensation will be adjusted for local currency and local market rates. Lily AI compensation policy is calculated with a focus on equity and where employees can thrive.