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Platform Support Specialist

Jobbatical

Jobbatical

Customer Service
Posted on Tuesday, January 9, 2024

Moving to a new country is as easy as booking a flight!

Jobbatical makes immigration easy, so businesses can hire whoever they want, from wherever they want. Jobbatical today is the go-to immigration partner for tech startups and traditional companies alike. We help clients like N26, Pipedrive and Travelperk to relocate people from dozens of countries.

Our team is on a mission to increase net talent mobility in the world and the best way of doing that is by making the hardest part of relocating to another country - immigration - ridiculously easy.

We’re looking for a Platform Support Specialist based in India preferably. As an integral member of our product development team, you will ensure a seamless experience for our platforms.

Responsibilities

  • Help Jobbatical immigration specialists, partner agencies, employers and talents use our technology platform better.
  • Get a deep understanding of our customers and talents by communicating with them and share insights with the product team
  • Liaise with the product team to improve our customer experience.
  • Lead the onboarding demo and queries for our agency teams/partner agencies, including technical guidance
  • Understand issues reported by users and debug at the first level before reporting it to the engineering team.
  • Own the Helpdesk to ensure customers/users have all the information available to use Jobbatical software and all customer inquiries get replied in a timely and delightful manner. Help to create new workflows and goals to improve our customer success.

Desired Profile:

  • You are a graduate, preferably but not mandatory, in science/computer science/engineering
  • You have 3+ years of experience in customer success and/or support
  • You're fluent in English and can communicate smoothly both in speech and in writing.
  • You exhibit ability to quickly adapt to change and manage your time well between different tasks
  • You are proactive and can take on ownership of tasks independently
  • We expect you to be proficient with Excel/Google sheets and powerpoint/Google slides
  • Hardworking and open to challenges, you're equally eager to challenge others.
  • You're constantly looking for solutions instead of problems.
  • It is a plus if you have experience with database queries (like SQL, Mongodb)

Additional information

Our Product team is made up of awesome people.

You’ll be based anywhere in India. We are a fully remote company.

Our offer to you includes:

  • Compensation package with company options
  • Possibility to work with passionate professionals
  • International challenges that grow your knowledge and skills
  • Extra days as annual holiday days
  • Any hardware you need: Mac, headphones, etc
  • Flexible working time
  • Our perks include YOLO days, a teambuilding budget, etc
  • Annual offsite and other fun events