Full-Time Schedule (40 hours/week)

Remote position

This is an independent contractor role

Schedule

• Weekdays (Mon-Fri): 8-hour workdays (except for the Friday before Saturday shift, where it's 4 hours).
• Saturday Shift: 4 hours worked every 3rd week, starting at 9:00 AM EST.
• Friday Before Saturday Shift: The Friday before the Saturday shift is reduced to 4 hours, from 9:00 AM EST - 1:00 PM EST.
  
  

We are looking to add a motivated Resident Support Team Coordinator to our property management team.

Specific Responsibilities include:

• Receive and manage customer support tickets in a timely manner.
• Provide remote assistance to tenants, landlords, third party vendors and other stakeholders for issue resolution.
• Follow-up for tenant and landlord inquiries and issues.
• Proactively address tenant concerns to enhance satisfaction.
• Assist in rent and fee collections with a proactive and customer-centric approach.
• Maintain overall awareness of liability-related matters, including tenant insurance, utility setups, and key inventory.
• Address reported issues promptly and effectively.
• Facilitate seamless move-ins and move-outs for tenants.
• Coordinate inspections, security deposits, outstanding balances, and access procedures during transitions.
• Ensure effective communication with tenants throughout the move-in and move-out processes.
• Update relevant information and maintain accurate records.
• Key inventory in centralized location
• Assisting on the creation of databases and optimization resources for operations
• Provide incoming tenants with maintenance information and welcome guides
• Generate and update the move in and move outs process
  
  
  

Requirements

We are looking for a Resident Support Team Coordinator to support customer service functions in a dynamic, fast-paced startup environment, exemplified by:

• Customer service experience preferred
• Excellent communication skills in English, both written & verbal
• Ability to work and communicate among multiple teams and functions
• Proactive and able to multitask; effective working both independently and in a team environment.
• Desire to learn and take on other responsibilities as needed.
• Multitasking skills (the ability to speak on the phone while using a computer)
• Logic and problem-solving skills
• Tech-savvy; proficient in Microsoft and Google workspaces, and prior experience using a CRM
  
  
  

Benefits

• Fully remote (work is based on Toronto/Boston time zone)
• Opportunities to learn and grow