Sales and Solutions Engineer
Easyship
This job is no longer accepting applications
See open jobs at Easyship.See open jobs similar to "Sales and Solutions Engineer" One Way Ventures.Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world. To learn more about us click here.
Job Title: Sales Engineer
Reports to: Manager of Customer Success
Location: London (Hybrid) - 3 days in the office and 2 from home.
Key Relationships: Product, Sales, Engineering, Strategic Customers
Job Purpose:
Your main stakeholders are our Strategic Customers. Internally, you will align primarily with the Customer Success and Strategic Sales teams, while collaborating with our engineers to deliver top-notch customer experience. You will build solid, collaborative customer relationships and lead implementation projects coordinating both customers’ and Easyships' stakeholders.
What you’ll do:
- Assess Easyship’s ability to support prospects’ business needs;
- Consult on how to best solve such pain points leveraging existing ES technology;
- Translate customer needs into technical requirements and document them;
- Estimate resources and engineering time needed to satisfy such requirements;
- Draft implementation plans with clear milestones, timelines and resource allocation based on customer requirements;
- Where applicable, consult Sales on how to productize customer needs that lay outside of the current product offering;
- Lead the implementation, manage it like a project where both Easyship and the Customer’s teams are accountable to the agreed upon implementation plan;
- Be the go-to Easyship technical resource for the customers during implementation;
- Escalate technical support requests during implementation and ensure quick turnaround;
- Bring the implementation plan to completion in a timely manner, bringing customers to the aha! moment as smoothly as possible.
Who you are:
- Strong background and solid training as engineer or developer, preferably with at least 2+ years experience is a must;
- Have strong knowledge of REST API services and how they are designed;
- Proficient with Postman, able to troubleshoot and set up automatic testing;
- Ability to design high level systems for customers;
- You have strong domain knowledge of ecommerce and logistics
- At least 3+ years in a customer-facing position, you can confidently build rapport and trust with customers’ various stakeholders, from tech teams to C-suite.
- Excellent written and communication skills, you can explain complicated technical systems in a way that non-technical people can understand;
- You are extremely organized, with strong project management skills. You’ll deliver complex projects punctually, coordinating both internal and external stakeholders;
What you’ll get:
- Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
- Gym & Wellness Reimbursement: Training for a big race? Don’t sweat it. We offer gym reimbursement for all employees.
- Generous Vacation Policy: We think time off is essential… and we encourage it!
- Duvet Day: Perfect for those cold winter days, when you don’t want to escape the warmth of your bed!
- Mental Health Day: You deserve a day off! A chance to recharge and enjoy ‘Me Time’
- 4 weeks of ‘Work from Anywhere’: Whether you’re working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
- Professional Development: We’re here to help you hit your career goals to help get you where you want to be.
- Company issued laptop: Who wants to work from their personal laptop? Let’s keep work and personal life separate!
- Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team!
- Annual Team Summit: Got the travel blues? Our all-team summit in Hong Kong is a good place to start.
- Flexible Working: We offer you an autonomous environment to perform at your highest level!
Headquartered in London with offices in New York, Hong Kong, Singapore, Melbourne, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!
This job is no longer accepting applications
See open jobs at Easyship.See open jobs similar to "Sales and Solutions Engineer" One Way Ventures.